Felix Morgan

. Truck rolls are a necessary part of many customer and field service operations. Common reasons for truck rolls are to install or repair equipment, do regular maintenance and inspections, or perform any other form of technical service.
There are several ways to reduce truck rolls that improve efficiency and reduce costs for any kind of service enterprise.

Experienced technicians are starting to retire in large numbers, causing challenges for field service organizations. 73% of service organizations identified the aging workforce as a potential threat to their field service organizations and 56% of those companies are implementing remote assistance technologies to help address it.

SightCall for Salesforce was deployed in just forty-eight hours, immediately increasing efficiency, shortening training times, and increasing both customer and technician satisfaction. The solution allows Fike to remotely train technicians onsite and easily walk them through repair processes. With faster virtual processes and seamless data tracking, efficiency has increased across every aspect of the business.

The complexity of modern technology, diagnostic systems, and computerized interfaces means that technicians now require a higher level of training and certification than their predecessors. Augmented Reality blends the physical and digital world by superimposing images and text onto a user’s view through a device, such as a smartphone or a tablet, and provides an enhanced composite view.

Video games have changed the way we play, but they also have the potential to change the way we research and solve problems, in fields such as health care and education. One game that's made waves in medical research is Sea Hero Quest. This smartphone game has created a groundbreaking approach to data collection, leading to an earlier diagnosis of dementia. So far, 2.5 million people have played the game, providing scientists with years' worth of data across borders and demographics.

Apria was able to quickly deploy SightCall for Salesforce and onboard a group of Respiratory Therapists to assist patients with setting up and monitoring their respiratory therapy machines at home, ensuring their respiratory care continued without endangering the high-risk group through in-person appointments.

The field service management market is forecast to grow at a CAGR of 11%. At this rate, the FSM market that has an estimated value of $3 billion in 2020 will reach $5.1 billion by 2025 (MarketandMarkets, 2020). In this time of rapid digital transformation, changing customer expectations, and the increasing complexity of products, equipment, and the services needed to support them here are 30 stats every FSO needs to know.

It’s not what you say, it’s how you say it. There’s a lot of advice out there about client management, and much of it hails the benefits of managing expectations, setting boundaries, and under-promising things.

We held an Amazee Labs Q&A session to discuss important topics related to web maintenance, extensions, upcycling, and getting more out of your existing website. Check out this video playlist with Amazees Bryan Gruneberg (Head of Business Development), Ltisch Pickover (Interaction Designer) as well as our special guest, Amiee Hanaford (CMS and Drupal Specialist) to learn how to stay ahead of the game with your existing projects.

While building a brand new Drupal site for Harte Research Institute for Gulf of Mexico Studies we discovered they had a large touchscreen display that wasn’t living up to its full potential. We realized we could create two different frontends, using both Drupal and React to make the most of their website and their touchscreen too. The project goals were to create a friendly, inviting, and intuitive interface that people would enjoy using. The touchscreen also needed to be easy to update for a...

In this interview during the Texas leg of his book tour, Saunders talks about the ever-present mental editor that drives him to refine his work. When referring to his recent essay on process, he talks about the connection he has to his readers.

In his constant drive to sound “less lame,” he builds a faith-based relationship with his imagined readers. He promises them his best work and trusts that they will unfold themselves, tap into their empathy, and join him in his story.

Conversational interfaces, be they chatbots or virtual assistants, are rapidly taking over many of the day-to-day interactions between businesses and their customers. From the simplest phone menu to cutting edge VR and IoT assistants, understanding the role and impact of automated conversational responses can set your company apart in a rapidly changing marketplace.

The mission of the Rotary Foundation is to enable members worldwide (Rotarians) to advance world understanding, goodwill, and peace through the improvement of health, the support of education, and the alleviation of poverty.
The Rotary Foundation helps fund humanitarian activities, from local service projects to global initiatives, through Rotary clubs and districts around the world. Clubs can choose to self-fund or apply for grants from the Foundation to invest in projects and provide schola...

Dan Chaon's new novel, Ill Will, Chaon explores mystery, death, grief and the personal narratives to which we cling. In this episode of The Write Up, Chaon and host Owen Egerton discuss about the act of writing and its thereapeutic ability to shine a light into the darker corners of mind.

Online dating is a strange but increasingly necessary beast. As you get older, it often becomes difficult to meet people outside your existing social circle. Chances are, you've already dated the people in your immediate sphere and online dating offers a way to not only widen your options but also to apply shiny algorithms to the mysteries of romance.